Support
Track your order
Enter the tracking number from your dispatch email and choose your carrier to see the latest status.
Open the tracking page for your carrier:
Please enter your tracking number first.
Where’s my tracking number?
It’s emailed to you the moment your order ships — check your inbox (and spam) for a message from Helixa Biotech. Your carrier is shown in that email.
Haven’t received it yet?
Orders dispatch in 1–2 business days. If it’s been longer, contact our team with your order details and we’ll look into it.