Last updated: July 11, 2026
Helixa Biotech (“Helixa Biotech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use and safeguard it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
By using our website or contacting us, you agree to the practices described in this policy.
Information we collect
We collect personal information in two ways: information you provide to us directly, and information collected automatically as you use the site.
Information you provide
- Inquiries. When you submit an inquiry or contact form, we collect your name, email address, and the contents of your message.
- Newsletter sign-ups. When you subscribe to our mailing list, we collect your email address.
- Orders. When you place an order, we collect the information needed to process and fulfil it, which may include your name, billing and shipping address, email address, telephone number, and order details. Payment is handled by our third-party payment provider — we do not store full payment-card details on our servers.
Information collected automatically
- Usage and device data. As with most websites, we automatically collect technical information such as your IP address, browser and device type, referring pages, and the pages you view, using cookies and similar technologies.
- Cookies. We use cookies to operate the site, remember your preferences, and understand how the site is used. See “Cookies and analytics” below.
How we use your information
- To respond to your inquiries and provide customer support;
- To process, fulfil, and communicate with you about orders;
- To send you our newsletter and promotional messages, where you have consented;
- To operate, maintain, secure, and improve our website;
- To detect and prevent fraud, spam, and abuse; and
- To comply with our legal obligations.
Cookies and analytics
We use cookies and analytics tools (including those provided by our website platform) to measure traffic and understand how visitors interact with the site. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.
How we share your information
We do not sell your personal information. We share it only as necessary with:
- Service providers who help us operate our website and business — including our hosting and website platform (Automattic / WordPress.com), our email marketing provider (MailPoet), our spam-filtering provider (Akismet), our payment processor, and shipping carriers — who are permitted to use the information only to provide services to us; and
- Legal and safety purposes — when required by law, regulation, or legal process, or to protect the rights, property, or safety of Helixa Biotech, our customers, or others.
International data transfers
Our website platform and some of our service providers store and process data on servers that may be located outside of Canada, including in the United States. Where information is transferred outside Canada, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure your information is handled securely wherever it is processed.
Data retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to meet our legal, accounting, or reporting obligations, and to resolve disputes. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Marketing communications
We send commercial electronic messages, such as our newsletter, only in accordance with Canada’s Anti-Spam Legislation (CASL). You can withdraw your consent and unsubscribe at any time using the link in any marketing email, or by contacting us, and we will process your request promptly.
Your privacy rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw your consent to our use of your information (which may limit our ability to provide certain services); and
- Ask questions or make a complaint about how we handle your information.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
Children’s privacy
Our products are supplied strictly as reference materials for qualified researchers, and our website is not directed to individuals under the age of majority. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.
Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes will be posted on this page. Your continued use of the site after changes take effect constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach us through our Contact page. As a Canadian-owned supplier, Helixa Biotech is accountable for the personal information under its control.
Helixa Biotech · Island Support Co, PO 30063, Courtenay, BC V9N 9H8, Canada · support@hbpeptide.is